World VoIP News8el has selected dynamic VoIP SIP platform for its operational expansion
8el has selected dynamic VoIP SIP platform for its operational expansion
UK headquartered hosted telecommunications provider 8el has finalized its search for a platform that could be a tool for improving the overall quality of services for company’s VoIP customers.
Solution named as the Istra SP, designed by one of the industry leaders in sector of UC on European market Centile Telecom Applications, was finally selected by 8el for its well proven reliability, innovative features, and smooth technical integration. Centile's Istra SP is a SIP technology built VoIP calling platform which ensures service providers to offer further for enterprises and users hosted Unified Communications and FMC services that are completely hardware, network, and geographical location independent. Istra SP is developed for all levels tiers white labels deployment and cross networking provisioning, as well as being extremely capable of managing ever expanding workloads. All previously platforms used by 8el had delivered the company massive challenges of operational reliability. Phil O'Keefe, Technical Director at 8el's explained, "After estimating the Centile’s Istra platform, we got the feelings that it would deliver us not only the tools to ensure the quality of service our clients were seeking, but also a fine pace making us to respond to ever volatile customer demands with new and always technology cutting edge services." Istra SP's management module handles to operators at 8el the capability to deliver further service with an extreme level of accuracy, and working alerts provided by the platform mean that problems can be taken care of quickly and efficiently. The evaluation of the Istra SP platform has delivered the customer service ratings at 8el to a 4.5 from 5. Istra SP also contains a browser based xPad utility developed by Centile, which makes operators to handle calls and other features through PC or desktop telephone. The product collaborates with messaging tools to launch a dynamic, convenient for use unified communications platform. Shifting services to the Istra SP platform delivered some problems, however, Centile's technical support demonstrated to be highly capable and ensured the transition process very simple for 8el. Utility CallPort from 8el, being fully managed network based VoIP telephony solution boasts 3,500 users at 40 different destinations in the UK, yet looking to expand their customer base. 8el has announced that the cooperation with Centile has been extremely advantageous. “The Centile Istra platform has completely fitted into our desired expectations," stated O'Keefe, "The outcome of implementation, for us, is that we can reliably deliver a leveraged service to our clients, associated with a quality of service that we see demonstrated in our customer satisfaction quiz provided rates ."
|© 2002-2018||Follow us @providerslist|