World VoIP News8x8 introduces new model of contact center platform on the basis of VoIP solution
8x8 introduces new model of contact center platform on the basis of VoIP solution
Prominent manufacturer and provider of VoIP solutions company 8x8, working also in the industry of cloud based applications has announced the launch of brand new version of VoIP technology based Virtual Contact Center numbered as model 7.1.
New product is the format of proprietary hosted call center software in framework of VoIP solution, associated with new functionalities designed specifically to boost the ultimate efficiency of contact centers as well as to speed up the provisioning of bigger VoIP solutions embedded corporate contact centers. Proprietary 8x8 Virtual Contact Center is a virtual call center VoIP solution that is brought up in option of a unique service or as the collaborated element of the enterprise level 8x8 Virtual Office managed PBX business telephony engine. Well suited for SMBs call center platforms or larger enterprises. Proprietary VoIP solution embedded Virtual Contact Center platform ensures fast start-up and administration, requiring some hours instead of weeks or even months, convenient use and attached Advanced Virtual Tenant Architecture (AVTA) developed specifically to bring up unprecedented reliability. "8x8 Virtual Contact Center in a form of VoIP solution brings up absolutely all we seek for, in order to manage call centers dynamically efficiently and cover the procedure, when customers receive the appropriate advice immediately," explained representatives from company who use the product on the daily basis. "In matters of widespread, intensive CRM support, IVR and security issues, some routing options and productivity-boosting UI, product from 8x8 makes a powerful customer service experience as a well leveraged marketing differentiator." The model of Virtual Contact Ceter 7.1 delivers features and functions that are considerable element of the Virtual Contact Center for managers and agents. The list of those functionalities includes full-fledged CRM support as well as enhanced CRM integration with NetSuite. VoIP solution based platform includes also capability for multiple administrators to configure the platform with customizable privileges offering better security and control. Also agent interaction improvements such as shortcuts, improved transaction codes, and IVR pause.
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