World VoIP NewsABI research names Verizon Business as the top of a new Hosted VoIP and Unified Communications ProviderABI research names Verizon Business as the top of a new Hosted VoIP and Unified Communications Provider

ABI research names Verizon Business as the top of a new Hosted VoIP and Unified Communications Provider


ABI research names Verizon Business as the top of a new Hosted VoIP and Unified Communications Provider
So called ‘’Vendor Matrix’’ is an analytical specified tool developed by company ABI Research to calculate clear vision and understanding of vendors’ positions in specific markets. Vendors are assessed on the indicators of “innovation” and “implementation” across several particular unique criteria.
According to senior ABI research’s analyst Subha Rama, “Verizon is one of the few service providers with a comprehensive and global hosted VoIP and UC strategy. Its fully managed IP MPLS network forms the pivot of its hosted VoIP and UC services for mid-sized and large enterprises. An accelerated go-to-market strategy for leading-edge products such as SIP trunking, aggressive bundling, multiple vendor partnerships, and a long track record has helped Verizon consolidate its market position.’’ 

Companies New Global Telecom (part of Comcast) and Smoothstone IP Communications Corporation claimed the second and third positions in this research.

Practice Director Dan Shey stated, “Second-ranked NGT, the single largest provider in terms of installed base, is being acquired by Comcast. Smoothstone has consistently innovated in service delivery, commanding steadfast customer loyalty among large enterprises.” For this research matrix, under "innovation," ABI Research had looked at the scope of the hosted VoIP and UC certain offerings; two types of service innovation (offering, partner/VAR enablement); service scalability, hierarchy and versatility; implementation and vertical market leadership, alignment, and innovation; utilized provider strategy, vision, and approach; industry leadership, influence indicators and experience transfer; as well as new application enforcement.

Under the definition of "implementation," ABI Research considered width and strength of vertical markets served/targeted and of services in the markets served/ targeted; service integration and support capabilities; installed base; geographical presence and penetration; total solutions and partner collaboration; partner ecosystem; and overall perceived market leadership, strength, and experience.

To have a look at a chart with rankings of the “top ten” companies in this Provider Matrix, anybody can on the specified Web site of ABI research.


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