World VoIP NewsAltiGen promotes its MaxACD VoIP tool  AltiGen promotes its MaxACD VoIP tool

AltiGen promotes its MaxACD VoIP tool


AltiGen promotes its MaxACD VoIP tool
Enterprise AltiGen Communications, Inc., one of the substantial providers of Unified Communications products based on dedicated software, and company ITSLN, as a member of Microsoft Gold Partnership initiative, have announced a contract to promote AltiGen's MaxACD Contact Center for Microsoft Lync customers in the continental U.S. and several Latin American countries.
As a certified expert of MS Gold partnership, ITSLN employs more than 100 certified consultants at its headquarters in Bellevue, Washington, San Jose, California and Mexico City. Recently ITSLN has received the award of being "Microsoft Solution Partner 2011" at the MS annual event. The company works in the industrial segment of differentiated Microsoft's telecommunications platform, Microsoft Lync, and has taken AltiGen's MaxACD contact center solution to deliver more added value and brand new asset of features. "There is the global trend, when companies of different sizes are migrating away from legacy, hardware built telephony infrastructure," stated Linda Roude, ITSLN's U.S Director. "Microsoft's purely software built Lync solution conjoins voice, IM, audio, video or telepresence utilities into one single Microsoft Office package. AltiGen's MaxACD product expands massively that capability by delivering the comprehensive functionality needed for telesales, customer support, and IT assistance desks. The product is exceptionally affordable and ensures superb functionalities for our customer base," said Roude. "This was extremely vital for us as we were in selection process of the available contact center products for Lync." "The ITSLN staff delivers considerable technical ability with a broad sales outreach," boasted AltiGen’s VP of Sales Mike Plumer. "Having Microsoft Gold certifications in seven categories, ITSLN is exceptionally qualified to assist clients to make the smooth transition to cloud based and software built telecommunication solutions. We are very delighted to welcome them as a global partner into our ever expanding Microsoft Lync initiative." AltiGen's MaxACD Contact Center for Lync is delivering a simple algorithm of deployment , installing, usage and daily handling of comprehensive call center for Lync. Superb features such as skills-based calls routing, multi-level Auto Attendant, a versatile and adjustable IVR with CRM incorporation tools, Call Recording and tracking, as well as call reporting are all directly integrated into Microsoft Lync to ensure an extremely competitive telecommunications solution as on premises, as brought across the cloud. AltiGen is a leading provider of completely Microsoft-built VoIP business telephony systems and Unified Communications products. Enjoying more than 10,000 customers globally, AltiGen solutions are created for high reliability, user friendly design ease of use, smooth integration into Microsoft packages, and are built on an extremely scalable, open standards platforms.


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