World VoIP NewsAMC Technology strengthens marketing ties with Avaya for effective VoIP contact center solutions
AMC Technology strengthens marketing ties with Avaya for effective VoIP contact center solutions
Enterprise AMC Technology, as a well-positioned and famous industry player in matters of corporate level contact center application collaboration software, has announced that company’s product Contact Canvas 2012 will be distributed by marketing means and network of Avaya, a worldwide provider of business integration systems, software and utilities, in framework of the Avaya Select Product Program.
Dedicated Avaya Select Product Program delivers to clientele a holistic approach to order Avaya-suitable, third-party products selected for the comprehensive functionalities they provide to Avaya's suite. 'Our new cooperation with Avaya is proven and confirmed by the decades of cooperation between our two organizations,' boasted Anthony X. Uliano, CTO of AMC Technology, LLC. 'Our united customers are delighted that Avaya and AMC are operating shoulder by shoulder and tighter than ever.' The Contact Canvas applications offered within the program have been suitability proven for Avaya Aura Contact Center. By embedding with an Avaya product, it eases massively the procedures for companies to augment Avaya telecommunications into the business deployments the online agents and technicians use, thus massively improving agent performance and the final customer experience. As an element of Avaya's marketable solution array, AMC Technology products can be easily acquired as from Avaya as from authorised resellers. Customers can put special capabilities to their current Avaya platform or can deploy a full Avaya-built telecommunications solution that integrates AMC Technology's Contact Canvas. 'The embedding of strategically proven and justified products and features from Technology Partners as AMC Technology in the DevConnect Select Product Program assist our customers more effectively source arrays of end-to-end applications,' states Eric Rossman, Vice President of Developer Relations at Avaya. 'The new innovative product extends Avaya Aura Contact Center collaboration offerings providing customers with resilient and smooth integration to CRM environment from Oracle, SAP and Microsoft.' AMC Technology and similar manufacturers taking part in the Select Product Program are dedicated Technology Partners in the Avaya DevConnect Program. This is an initiative to create, market and distribute new third-party products that interoperate with specific Avaya technology and expand the factual value of a company's dedication in its network. Canalised ordering within the Avaya Select Product Program is initially reachable in the U.S., with some geographical penetration of the program in 2012. Providing, deployment, service and support are ensured by Select Product Program enterprises.
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