World VoIP NewsAmerican Dental conjoins its offices by VoIP telephony from Broadview Networks
American Dental conjoins its offices by VoIP telephony from Broadview Networks
Corporation American Dental, the biggest dental practice in the NY City-Long Island metropolitan region, has overhauled its internal telecoms system by deploying Broadview Networks' industry proven, cloud-based OfficeSuite telephony application.
At time period within last 50 years, American Dental, recently awarded by recognition of Health Care Provider of the Year by the New York Chamber of Commerce, has served more than one million local residents by force of 200 dentists, experts and paraprofessionals. The company has faced the difficulties, when operating an obsolete phone system at its headquarters and differentiated hardware-based telephony utilities at every of the organization’s ten dental office premises, thus covering all the company-wide communication need in a complicated, time-consuming and inefficient way. Being committed as many other businesses with dispersed locations, American Dental as met a huge inconvenience to communicate between establishments and even more difficult to diagnose cases, as IT admin were not located at each office. The cumbersome procedures was carried out by Dara Masi, the director of IT department, who managed all 11 phone systems from the corporate headquarters. In order to handle this sturdy infrastructure, the practice had to close multiple maintenance contracts and hire group of IT consultants. In seek of a more effective solution, American Dental went in touch with the consultants at Total Telecom Solutions, who had advised to swap DSL lines, add a MPLS (Multiprotocol Label Switching) and implement Broadview's innovative cloud-based phone infrastructure. After thorough considerations, OfficeSuite was taken to provide the practice with one collaborated telephony system for all organization’s 11 locations. OfficeSuite was deployed because it is not associated with the capital expenditures, is very convenient to use and integrates smoothly with the MPLS infrastructure. "With OfficeSuite, everybody is on one single network, so trying to reach someone in our most distant office is as easy as calling someone in our company’s office-you just type in the extension," Masi stated . "Because of the MPLS network, the company currently has a high-speed connection to the Web and a high-speed connection to the network-and we acquired all this without needs to expand bandwidth." Masi described the ability to re-route calls automatically to other destinations, cellular and home phones as one of the most attractive OfficeSuite features, as it has eliminated for enterprise such realities like lost business or missing calls in different scenarios. Staff and specialists are also able to use any phone at any place while keeping their extensions and individual phone preferences, such as voicemail, even on move. Masi has become capable to verify and manage one phone system for all of the practice's 11 locations disregarding the time and place. "OfficeSuite provides me with the fully transparent monitoring thru cloud. When I enter the OfficeSuite administrative browser, I can control each phone in the whole organization," said Masi. "As the IT director for a multi-site corporation, having that capabilities and control is really priceless."
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