World VoIP NewsAspect Software releases innovative universal VoIP platform
Aspect Software releases innovative universal VoIP platform
Company Aspect Software, being the prominent provider of dedicated contact center and corporate level workforce optimization, has announced that Cellular One has successfully integrated the complete portfolio of Aspect with Aspect Unified IP and Productive Workforce to boost up application’s overall efficiency
Aspect Unified IP utility optimizes and manages processes flexibly, in order to drive up the overall efficiencies and to maximize cost savings, working as a full software-based UC platform for revolutionary VoIP customer contact. It is the most innovative customer contact solution that collaborates Voice platform, inbound, outbound, Web contact, dynamic contact options and multichannel self-service together with UC and collaborative features. Having the latest updates of Unified IP 7.1 model (Tiger Shark), company has finalized the enterprise solution. VoIP model 7.1 is the another step ahead the platform progress for current Aspect Unified IP customers, bringing up the latest functionalities and unsurpassed quality. Aspect’s Productive Workforce Solution conjoins workforce handling, performance monitoring and quality tracking. By implementing Unified IP solution, company Cellular One can now smoothly route VoIP calls, automate outbound calling, ensure virtual unification and operational segmentation. Contact centers’ agents and supervisors free hands on with dynamic scheduling and can acquire the feedbacks on the operational quality, as well as facilitating calling surveys for the feedback from customers about demonstrated performance. Brand new dedicated self- service and face-to-face assistance with particular matter experts, makes customers and agents to have more operational options. Matt Roskuski, senior VP of Sales and Operations for Cellular One, explains that delivery of exceptional service is a basic element of the Cellular One products’ offers, continuing that Aspect’s interaction engines and workforce management tools have assisted them to do in order to exceed their working expectations. Chris Koziol, Chief of Department at Aspect, stated that clients such as Cellular One are an excellent instance of how organizations that had been working with old technology can transform their operational experience while cutting total cost of ownership by using next-generation VoIP based customer contact utilities. Kozoil added that it makes companies to embrace new technologies and deploy new methods of doing business and that they were in search of working with the Cellular One staff to keep the delivery of hot ideas and a differentiated customer experience. Cellular One targets to boost up revenue recovery and expand the efficiency of its whole business operations. It looks forward to improve the customer satisfaction, agents’ and workforce efficiency by using Aspect’s unified interaction management and workforce management solutions.
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