World VoIP NewsAustralian Treasury migrates to VoIP systems PABX for VoIP system
Australian Treasury migrates to VoIP systems PABX for VoIP system
The Australian Government Treasury is having the operational plans to change its traditional and near obsolete private automatic branch exchange (PABX) telephony system with VoIP applications.
Recently distributed Department documents note that the Treasury’s ACT offices will be modernized in order to install new phone, instant messaging, regular conferencing and videoconferencing systems.
“Treasury is seeking a solution that empowers its staff to self-service features thereby reducing the ongoing ICT support costs,” the documents read.
“This offering should include 20 wall mount handsets, 1300 standard user handsets, 300 expansion modules and 20 meeting room handsets.”
All auxiliary and peripheral hardware and other items will also be replaced, in order to fulfill the Treasury’s requirements to standardize on particular models of wired and wireless device.
The existing Organization’s PABX switchboard will also be swapped.
“Switchboard operators require a software based console to support high inbound call volumes,” the documents read.
“The proposed software console is to meet the operator’s requirements for accepting and dispatching calls, directory searching, call queuing and reporting.”
This overall upgrade will also consist with the introduction of Microsoft Exchange 2010, new Nortel edge switches and additional power supplies for existing edge switches. The system overhaul will be the result of the Treasury’s adhered unified communications concept as the part of a wider Governmental strategy to improve communications. In 2010, the Federal Western Australian government has launched corporate VoIP systems to its Attorney-General offices.
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