World VoIP NewsAvaya introduces brand new Session Border Controller for contact centers Avaya introduces brand new Session Border Controller for contact centers

Avaya introduces brand new Session Border Controller for contact centers


Avaya introduces brand new Session Border Controller for contact centers
Avaya has rolled out brand new Session Border Controller, designed for companies to secure communications for all kinds of workers, disregarding their mobility status and geographical location, dynamically deploying BYOD concept.
Solution supports stable SIP communicatons procedures as well as VPN-minimal mobile workforce performance within collaborated networks. So, for instance, enterprise Teleperformance takes Avaya to cover vast SIP-based networks thru numerous locations. The brand new Avaya SBCE assist organizations more efficiently handle BYOD approach, when workers use the same device for official and private use. This is of vital importance, when companies meet growing daily risks of Denial of Service (DoS) attacks, operational efforts related with configuration, when security compliance becomes also essential to adhere, once the mobile collaboration keeps the expansion on exponential rate. By safely securing all kinds of wireless UC in framework of public data architecture, workers acquire completely protected UC capabilities, such as instant messaging, telepresence and IP video utilities, getting unimpeded mobile device in use. Some VPN-less features makes much better comfort for workers getting ample UC functionality and real ease of handling from a distant location. Consumers can get also business-targeted desk-phone that automatically verifies one single IP address on a joint SBCE, without needs to acquire virtual private network (VPN). This operational attitude cuts related costs by preventing the use of a VPN and making optimal operations with dedicated IP address. The procedures of secure SIP-trunk worker tools makes organizations to receive all the advantages of SIP with massive protection. SIP makes well-balanced means to mobile workers in a really efficient manner, due to open standards approach to boost flexible taxonomies. This approach ensures an efficient way for workers to deploy all the aspects of effective communications, cloud-based services and other SIP-embedded tools. When organizations embrace their integration, the Avaya’s SBCE ensures SIP traffic in both directions within the network. Company Teleperformance, having almost one hundred fifty thousand workers in 260 call centers in 46 countries, Teleperformance always seeks for a sophisticated product that can manage vast amounts of calls with utmost security. The Avaya product makes them get this in a really cost efficient manner, simultaneously getting good level of customer satisfaction. It made them to collaborate with customers networks in a well-balanced and secure way, keeping all conversations safe and secure, managing also overall call flow efficiently. "Customer service is at the bottom of our commitments, and as a real top company in outsourced industry, our customers rely on our infrastructure to get best functions and really safe service. The product delivers this, reducing all the hardware associated expenditures, easy deployments, and use of less resources, saving time and funds. The SBCE is really critical in protecting our network”.


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