World VoIP NewsAvaya Survey on IT telemedicineAvaya Survey on IT telemedicine

Avaya Survey on IT telemedicine


Avaya Survey on IT telemedicine
Telecoms giant Avaya has announced the results of a Healthcare Technology Outlook survey it recently conducted at the 2011 HIMSS Conference and Exhibition in February. In according to the survey, improving patient care and satisfaction by means of collaborative communications, which includes mobile communications, automated reach and other working technologies was top of mind for most healthcare technology experts.
When these experts were asked "What results do you expect to gain from your technology investments?" the majority (74 percent) mentioned "improved level of care and response to patients." However, when respondents were asked what they considered to be the most beneficial value of mobile communications, the majority answered: "improving patient care by improving response time to patients" (67 percent).

The survey executed onsite at the Avaya booth at the HIMSS event and hosted by market research firm Exhibit Surveys, Inc., asked healthcare technology professionals their opinions on different collaborative technologies and their influence within the healthcare environments. In fact, overextended staffing is highest concern among healthcare tech professionals. Asked about the biggest challenge healthcare providers currently face, the top answer (32 percent) cited "overextended clinical staff spending too much time performing non-patient care activities." This was followed by "poor or lack of effective communication amongst staff," and "bottlenecks in patient flow."

"With these survey results, we're seeing concerns among healthcare technology professionals about staffing and time being spent away from patients, which greatly impacts patient care and efficiency," said Bruce Wallace, Avaya's healthcare practice leader. "To address these challenges head-on, industry professionals are turning to communications solutions that drive faster and more productive collaboration, which makes all the difference in an industry where every second counts."

The survey also quested about video-based communications in the healthcare industry. Survey takers provided the opinion that this technology could make the most significant impact in two key areas: Physician Consultations and Distance Telemedicine. According to Wallace, video delivers an important new dimension to the healthcare industry, with group consultations receiving real-time visuals and enhanced document and image sharing capabilities. This can boost up and enhance collaboration for doctors, medical professionals and patients.

As about the future trends, healthcare professionals were asked which issues facing their hospital or facility would be most important to address in the next three years, considering Meaningful Use and Accountable Care requirements. Surveys says "communication and workflow integration into Healthcare Information Systems (HIS)" was ranked as the most important (with 95 percent responding 'extremely important' or 'very important'), followed by automated patient follow-up and multi- modal collaboration.

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