World VoIP NewsCassidian develops Avaya compatible VoIP call center solution
Cassidian develops Avaya compatible VoIP call center solution
Enterprise Cassidian Communications has announced about its VESTA CS 2.2 service pack (SP) 5 call processing solution to be fully compatible with Avaya Communication Server 1000 and Avaya Aura Contact Center solutions. Common trends in call centers activities defines a growing demand for NG9-1-1 technology cutting edge integrated solution, such as boasted VESTA CS call processing appliance.
Company is authorized to submit it products and solutions for compatibility testing by the Avaya Solution Interoperability and Test Lab, due to the status of a Gold member of the program. In order to execute the stringent tests whether these products are Avaya compliant, a team of Avaya engineers designs a robust testing plan for each utility. As Avaya describes it in its press release, it facilitates deployment of new applications and reduces drastically implementation costs, thus making businesses to utilize best-in-class capabilities to their network. “It's an honor to have our VESTA CS solution verified as compliant with Avaya," said Jeff Wittek, vice president of business development, Cassidian Communications in a company press release. "With this testing complete, we are the first emergency communications vendor in the 9-1-1 industry offering this robust, next generation solution using enterprise-class Avaya technology.” VESTA CS solution is a server-based multi-featured IP PBX uniquely created for emergency call centers. It contains the Cassidian Communications well reputed by users Computer Telephony Integration (CTI) solution, VESTA, with the Avaya Communication Server 1000. Offering enhanced administrative control capabilities, the VESTA CS solution also features versatile call routing; automatic call distribution (ACD) with options including queue-configured, skills-based and Network ACD. Recently, the company started the partnership program with Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) and declared that both the companies have successfully carried out advanced text messaging trial using the company’s next generation (NG)9-1-1 emergency response call processing platform, VESTA. The trial consisted with the processing of text messages from within the Houston area. With support from four local cellular phone service providers, it consisted of various emergency text messaging scenarios originating across the area .
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