World VoIP NewsCisco releases "Unified Communications" Products
Cisco releases "Unified Communications" Products
Global VoIP industry player Cisco has announced about availability of its new unified communications products. The new UC line is designed to move Cisco out of its massive enterprise level solutions sector and initiate commitment for small and medium businesses. These products might be well shaped for SMBs, but they miss the mark once unified communications concept is involved.
Cisco offer consists with Cisco UC 300 Series targeted at small businesses from two to twenty-four extensions. The Cisco press release describes it as a "complete" collaboration system, delivering business-class networking and voice communications.
For bigger clientele, Cisco has the UC Manager Business Edition 3000.This dedicated managerial platform is created for up to 300 users located at 10 geographically dispersed sites. Company depicts this solution as compound of numerous features including voicemail, voice-conferencing, an auto-attendant, and single-number access that connects calls and allows users access voicemail messages disregard to location of them.
However some experts express their doubts about real Unified Communications concept to be involved into Cisco products line. All items are excellent VoIP systems with many advanced, innovative features that enable SMBs to manage effective communications. But voice procedures are just one aspect of unified communications, and these Cisco products don't look to be adhered to that.
Cisco products deliver voicemail messages via email, but there are doubts if it is real UC. Unified communications should integrate e-mail, calendar and contacts from certain PC, as well as other applications, and streamline productivity.
With unified communications, there should be presence notifications that alert others to user’s status or availability. The solution should integrate with calendar so it can automatically update presence when user is in a scheduled meeting, and it should integrate with customer’s voice and instant messaging systems; so it can automatically update to reflect when he/she is busy talking / chatting with someone else and are not currently available. User should be able to call someone by clicking on their name or phone number in contacts list.
Cisco does offer some limited presence info with the 3000 model: at least notifying others when user is in a call, but that is not enough to qualify the platform as a unified communications solution. Experts look at these Cisco products seem to fill a void left when Microsoft pulled the plug on its Response Point voice system.
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