World VoIP NewsCloud based telephony system eVoice from j2Global Inc. is designed for construction industry
Cloud based telephony system eVoice from j2Global Inc. is designed for construction industry
Construction industry is demonstrating strong statistical performance in recent months, associated industrial spending grew throughout 2011 and the manufacturing of construction materials has been up for six months continuously.
According to the Ewing Marion Kauffman Foundation, new projects and initiatives entering construction industry are taking almost 24 per cent of overall North American entrepreneurial activity in 2011, compared with whole economy 6 per cent decrease in 2011. Anyway, as construction entities demonstrate expansion, the industry meets challenges of rampant competition and growing costs. Enterprise j2 Global, Inc. offers a virtual phone service tugged as eVoice, this solution is quite an answer for those who realize, that communications with customers, manufacturers and employees are key factor for success and that every particular missed or dropped call is a missed and dropped opportunity. Deployment of the right business telephony system will enable a construction owner a massive competitive lever and provide better chances of bringing more customers by ensuring that every phone call is received and managed correctly. "In the construction environment, missing one single call sometimes means missing a large contract," explains Bill Pepoon, CEO at Construction Science, a construction consulting company since 2010. "Having eVoice, I can get one phone number that's transferred to my mobile phone, home and work so I have true peace of mind that I can miss a call, regardless of my factual location." In order to keep efficient customer interactions and more professional appeal, eVoice advices to launch reputation with a solid first impression. Reputation is the key element in the construction industry where customers are making strategic decisions to invest sometimes millions of dollars into a project. Construction staff should customize the professional greetings and voicemail message for customers, vendors and partners so the relevant message reaches the right addresses every time. Another advice is to go to the cloud. Cloud-based phone appliance, also called as virtual phone systems, ensures professionals with a dedicated phone number that re-routes to any location, making universal outreach for clients 24/7. It is better to configure "voice to text" so voicemails are turned to a texting or email. Daily multitasking is a construction professional's lifestyle and attending inbound calls while on the job or moving between destinations can make it difficult to follow important details from a customer. Recording calls to capture the details of new additions to a project is critical to keeping customers happy yet remaining in framework of budget. By means of a button-push, virtual phone systems record calls to acquire the details for the first time; preventing what can often times turn into costly misunderstanding with customer.
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