World VoIP NewsColombian logistics operator integrates VoIP solutions from TelOnlineColombian logistics operator integrates VoIP solutions from TelOnline

Colombian logistics operator integrates VoIP solutions from TelOnline


Colombian logistics operator integrates VoIP solutions from TelOnline
Colombian substantial industry player ALDIA Logistica, a logistics operator, has selected TelOnline SAS for a contract to implement VoIP telephony solution that would improve overall business phone services and unified communications in the country. The solution provided by TelOnline consists with VoIP telephony, supported by full recording features incorporated into the shipping tracking system, as well as automatic dialer server managed from dispersed locations in Bogota, Medellin and Cali.
The platform is built on Switchvox SMB AA305, a Grandstream GXW4104 VoIP Gateway that transforms traditional analog lines to IP and an auto-dialer solution designed and customized by TelOnline to ensure convenient management and control of the logistics procedures and operations. Switchvox SMB AA305 is built on Digium’s Asterisk, the industry’s one of the most widely adopted open source communications software. Switchvox can deliver a features array that surpasses those of the quite expensive unified communications solutions from quality and resilience point of view, but at a price that small business can merely afford. An average cost savings of 60 to 80 percent over comparable voice over IP (VoIP) business phone systems. It is an outstanding, high performance, completely feature rich IP PBX. Switchvox SMB AA305 runs up to 45 concurrent calls and up to 150 simultaneous users. It also supports up to 10 call recordings and up to 15 simultaneous conference calls participants. SMB AA305 has real time Switchboard application for every user. It can be managed through web interface and through smart phones like Blackberry, iPhone & Android. The Grandstream GXW4104 Gateway is designed for easy management and handy hassle free configuring of VoIP telecommunications. GXW4104 offers a cost-effective IP solution to help manage communication cost while increasing the feature functionally of their phone systems.The specific Voice Dialer Server, incorporated into Switchvox’s API, really makes ALDIA Logística to configure voice messages to be sent through the web to the customers contact list. It’s a cloud -based program that allows, in real time, to manage and contact their leads and customers. It reduces the time to reach customers by 50-70% compared to traditional manual operations.ALDIA Logistica chose TelOnline because “It provided the best solutions for our company needs. We needed a solution that allowed us a constant and detailed follow up of our delivery service. The solution provided by TelOnline allowed us to monitor each customer campaign providing an effective control of their calls,” stated the ALDIA Logistica project engineer Javier Leal Alvarez. “Thanks to our customers, every new project is a challenge which strengthens us day by day, allowing TelOnline to provide solutions to assist our clients businesses grow. Our team is working closely with ALDIA Logistica in order to meet all expectations and help them achieve a high return on their investment,” stated TelOnline’s President Juan Carlos Castañeda.


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