World VoIP NewsCompany 2nd Nature upgrades its unified voice management tool Company 2nd Nature upgrades its unified voice management tool

Company 2nd Nature upgrades its unified voice management tool


Company 2nd Nature upgrades its unified voice management tool
One of most prominent providers of self-service and automated telecom administration along with MAC built management software, company Unimax Systems Corporation has rolled out a new version of 2nd Nature, its Unified Voice administration application.
2nd Nature incorporates PBX, voicemail, enterprise data bases and associated directories in order to implement the centric approach telecom management tasks. The new version augments 2nd Nature's capabilities to manage and handle single and multi-vendor telecom environments by expanding particular functionality to enforce its reporting dashboard, web services tools, and self-service telecom handling. Other improvements include the ability to reconfigure keys and substitute the phone type on Cisco Unified Communication Manager phones, thus delivering new status fields on Avaya Communication Manager Stations, managing the processes of extensions on Avaya Modular Messaging, and many more. "We have inserted a considerable amount of operational improvements to 2nd Nature 7.3," explained Teresa Dixon, Unimax Director of Product Management. "Some of the most essential involve delivering capabilities to expose critical telecom data finalized by much better visibility and productivity. 2nd Nature consists with an advanced, web-based telecom dashboard that empowers interactive charts, graphs, and reports from PBX, voicemail, and directories. Our new dashboard enhancements make excellent versatility in tracking down telecom data and then using that data to minimize telecom cost and improve service levels. We have also massively improved our web services. Built particularly for Telecom and IT departments, voice system integrators, managed service providers, and all third party operators, our web services and related software development kit (SDK) contain a sophisticated set of tools to create, test, and deploy smart customers telecom administration applications. These tools are now more powerful and easier to deploy than ever." "The most exciting enhancements of 2nd Nature 7.3 are those that expand our leadership in the area of Self-Service Telecom Management," noted Phil Moen, Unimax President and CEO. "Self-service tools ensure significant costs cuts and enhanced service levels by giving employees the ability to easily manage their own telecom sources anytime by means of a browser. This is acquired across a web-based self-management portal with an adjustable workflow and approval procedures. Examples of what can be managed directly by the employee include resetting passwords and pins, name changes, call forwarding settings, notification methods, mobility options, and many more. Off-loading costly and repetitive telecom administration tasks to the end-user with self-service technology represents a tremendous cost reduction opportunity for IT and telecom departments." 2nd Nature 7.3 also delivers compatibility for new system versions released from major vendors such as Avaya and Cisco.


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