World VoIP NewsCompany Sunset Brands deploys powerful VoIP platform for daily operations
Company Sunset Brands deploys powerful VoIP platform for daily operations
Enterprise iTeleCenter names Sunset Brands, as the example of massively satisfied customer. Sunset Brands deploys iTeleCenter's interface to manage their PBX system and handle their vast incoming calls traffics for many years.
Before to implementing iTeleCenter, Sunset Brands had reported dropping productivity due to insufficient level of call processing. Sunset Brands is the platform for array of fishing and lifestyle branding names. The enterprise provides special kits and equipment for anglers, delivers specific wear. Headquartered in North Carolina, the organization’s major audience is in the Eastern Coast of U.S. Having more than 30 years of accumulated industry sector knowledge and expertise, the company is well-qualified to bring up the most efficient products for the market. Before to deploying iTeleCenter, Sunset Brands has met numerous challenges. They did not have an appropriate call-processing system which finalised by less productivity. They also did not use a holistic system for specialised message processing and could not get their inbound messages from a distance. By means of online search for the most efficient VoIP system service provider, they found iTeleCenter. The company selected to refer for this option for their daily business and has acquired incredible functionalities since then. They manage their own special greetings which are displayed by the specialised equipment. When a customer enquires Sunset Brands, the auto attendant processes the call and transfer that to the most appropriate individual in company. iTeleCenter also ensures operational flexibility to re-transmit calls to mobile and/or home phones. It is now getting possible for Sunset Brands to be in continuous touch with their clients, partners and suppliers at any time and place. iTeleCenter VoIP has dramatically boosted the productivity and efficiency of the company. All kinds of enquiries are now professionally managed. The callers are attended and rapidly connected with the appropriate person or department by smooth transfer of calls to the employee’s mobile device. Officials from the company boasted, "Excellent value for the service. Excellent service for the investments."
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