World VoIP NewsCrimescene Information selects Avaya VoIP technologies from Metropolis
Crimescene Information selects Avaya VoIP technologies from Metropolis
Enterprise Metropolis Technologies, being the prominent industry player in sector of automated and distance management and specific telephony accounting applications, has been selected for deployment by company Crimescene Information.
This is a US organization that works narrowly in acquiring advices and awareness from residents within communities on local crimes, and they expect to upgrade their inbound phone call monitoring and operational segmentation attached with the features of more effective company’s billing and accounting issues. Crimescene Investigators operates a daily contact center that receives merely thousands of incoming phone calls annually and supports dynamically dedicated Crime Stoppers initiatives and programs in the municipalities with the intentions to provide dynamic and efficient support for law enforcement establishements. The La Porte, Texas located center is being led by a honored police veteran. Modern VoIP and technology is quite important for staff, which cares about the equipping with the most modern VoIP systems readily available on the market. In order to streamline center’s billing operations for the call center, and Manager General was looking for a powerful call accounting platform, that would augment associated Avaya IP Office VoIP telephony platform and was able to efficiently identify inbound calls arriving from different regions. After evaluating several available versions on the market, Manager General has taken OfficeWatch. Metropolis Technologies is a reliable and devoted Avaya DevConnect Technology Partner, delivering OfficeWatch tele-management application in a fully interoperable format with all major Avaya VoIP telephony platforms. Crimescene Investigators become capable to deploy OfficeWatch’s automatic reporting engine for invoices management on a calendar basis, or even withing the day for processing them by means of email, saved to a file, or in a format of a hard copies, making staff to manage data effectively. Also, absolute confidentiality is a most vital part of the whole process, and OfficeWatch’s dedicated fraud alert system is sufficient enough to notify company if there is any assumingly threating activity within the VoIP network.
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