World VoIP NewsDimencion Data helps to reshuffle VoIP and IT technologies
Dimencion Data helps to reshuffle VoIP and IT technologies
Enterprise Dimension Data, a multi –billion IT technologies provider announced that company Berkshire Partners has selected their accumulated expertise and operational support as they moved into new offices. In order to optimize the IT and communications technological capabilities of related new offices and speed up the company's other systems; Dimension Data utilized multiple network and communications solutions and integrated the company's Microsoft Office Communications Server (OCS) with a Cisco IP-Telephony network.
As Berkshire Partners made the transition to their new offices, Dimension Data applied Cisco manufactured LAN with 10-Gigabit Ethernet, a secure Cisco Wireless LAN and Cisco ASA firewalls. Moreover, Dimension Data deployed the Cisco Unified Communications Manager, Cisco Unity Unified Messaging and Cisco Unified Presence Server integrated with Microsoft OCS. In order to make the proper level of ongoing support, Berkshire Partners also engaged with Dimension Data to add support services by acquiring Uptime powered by Cisco Services. Uptime powered by Cisco Services is a comprehensive support solution that consists with certain service level agreements to boost up uptime to ensure rapid restoration from any outage, access to a US-based Global Service Center for level 1 and 2 support, and access to Cisco's Technical Assistance Center for serious network problems. Perhaps most importantly, the solution includes a configured and leveraged service delivery manager who serves as a single point of contact responsible for challenging addressing any issues and ensuring timely problem resolution. "We always want to ensure great value for our customers by providing expert support for specific areas of information technology," said Paul Mardirosian, converged communications consultant at Dimension Data Americas. "With Berkshire Partners' move, they needed to keep their business up and running, ensuring their move was transparent to customers. Dimension Data has a track record of delivering reliable support, which gives our clients peace of mind. We were there once again to provide that level of service to Berkshire Partners, a very important
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