World VoIP NewsDrishti Soft starts the major partnership project with Matrix Comecs
Drishti Soft starts the major partnership project with Matrix Comecs
One of the prominent providers of IP telecommunications applications, Drishti Soft Solutions, has announced about the commencing of a strategic cooperation project with Matrix Comsec, a well-known vendor of VoIP utilities, in order to probe the operational interoperability with Matrix Comec’s VoIP gateway engines by means of Drishti’s call center platforms.
By combining efforts, the organizations are looking to boost and strengthen their marketing achievements in the call center environment whilst deploying new opportunities for authorized partners seeking to extend their VoIP call center commercial offerings. "Modern fierce competitive business world, where achievements are being measured in matters of customer service and customer experience, efficient interaction with the clientele has become the key element for executing any business operation. In order to embrace this and provide sufficient and yet organic differentiation to businesses, we were seeking for a stable and resilient web-connectivity arrangements to make the synergy with our telecommunication product, Ameyo,” explained Sachin Bhatia, Vice President of Business Development at Drishti Soft Solutions. "Matrix has created an effective spectrum of IP-PBX and VoIP based gateways to align the demands of all kinds in matters of incoming, outbound and hybrid call centers. It means that targeted process of the customer value, we have figured out the requirement to deliver more operational opportunities for contact centers to grow up their efficiency and operational productivity across more balanced call center products." Continued Sajeev Nair, manager, Product Management at Matrix Comsec. Bhatia added that Matrix will enable Drishti to broaden its commercial outreach across its comprehensive experience in telecommunications and VoIP environment, absolutely aimed to support a more efficient and complete array of companies and contact centers with applications such as multimedia, dynamic queuing, smart routing and efficient reporting, state the company’s officials. In other previous VoIP gateway messages, Patton Electronics, a solid and stable player in the VoIP technology environment, solidified a massive partnership with CyberData Corporation. Patton’s MC Lync-compatible Smartnode VoIP Gateway approved to be capable to acquire additional functionality from Cyber Data Corp.. This company’s line up of VoIP speakers and specific intercom firmware were incorporated to dynamically enable users availability to overhead paging, two-way telecoms door phones and specific control engines. “It's a true example of how cooperation can assist to design new solutions out of current turnkey products, therefore making both firms to penetrate markets that were merely unavailable before. The synergy of Patton's and CyberData's systems enabled them to not only to enter a field that they hadn't been capable to participate in, but also ensuring them path to a market that, nobody of them had been able to be in,” stated recent research.
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