World VoIP NewsEmpirix introduces VoIP networking performance analysis tool
Empirix introduces VoIP networking performance analysis tool
Company Empirix, successfully working in the industrial segment of providing end-to-end network performance visibility, has released new VoIP call center utility under the designation of Empirix xCentrix VoIP and Media Analysis Package.
By deployment of this solution, customers can dynamically and easily figure out and outline essential and basic customer, service and operational tendencies in VoIP networks, contact centers and within Unified Communications platforms. Solution is capable to take the vital position of enabling organizations and entities to acquire complete or near complete understanding and visual capture of most significant trends and the essential ruling factors that impact overall operational experience, networking quality and performance of VoIP environments. The application also enables consumers to effectively analyze VoIP call quality and traffic, with determining all kinds of discrepancies within the network in pre-defined periods of time. Organizations can acquire customer, end points, network measurements and carrier working indicators provided by means of the Empirix xCentrix network analytics platform in attachment. In accordance with company’s officials, the VoIP call center solution features the capability to dynamically correlate key data packages and provides reports making users to estimate performance and trends from various available perspectives. The cloud-based interface penetrates into as rudimental events as possible, in order to extract the root cause analysis and sort out multiple data with KPIs to formulate the hidden tendencies. The applications can then manage huge amounts and volumes of data and demonstrate it in a manner that is learning for users throughout all departments and operational functionalities. “As entrepreneurs look for more effective understanding of their telecommunications infrastructure and its influence on users, they’re being heavily burdened by the cumbersome procedures associated with getting the clear from the sheer packets of data points at disposal,” stated Tim Moynihan, vice president of marketing, Empirix. The Empirix xCentrix VoIP and Media Analysis Package is designed to meet a broad spectrum of operational issues including those inhered to high value customer interrelations, cost and monetary management functionalities, infrastructure investments, opportunities for corrective actions in advance, technical factors that degrade VoIP and multimedia quality, interoperability issues in a whole, multi-vendor interrelations. “By deployment of the Empirix xCentrix VoIP and Media Analysis Package, we are handling to our customers the real insight they have to have in order to get maximum outcome from their communications investments,” Moynihan continued. “By delivering a more intuitive method to interact with data, Empirix is released new capabilities and opportunities, enabling all the customers entities and interested organizations to work more efficiently and design innovative business models that retain customers, thus ensuring massive competitive advantage.”
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