World VoIP NewsEnhanced call centre operations by combining VoIP and next generation LED technologies Enhanced call centre operations by combining VoIP and next generation LED technologies

Enhanced call centre operations by combining VoIP and next generation LED technologies


Enhanced call centre operations by combining VoIP and next generation LED technologies
Enterprise Inova Solutions announced its innovative middleware appliance, Inova LightLink, is fully suitable with company’s Aspect Unified IP 6.6 and 7.0 next-generation contact centre. LightLink ensures operational connectivity to databases, workforce management utilities, outbound callers, as well as automatic call distributors, such as Aspect Unified IP, to manage metrics, indicators and supportive messages with further intelligent display of them on specific LED call center wallboards, LCD screens, Web dashboards, and agent desktop utilities.
"We are excited to augment Aspect Unified IP to our ever expanding line of certified interoperable LightLink data sources," noted Inova Solutions' CEO Pete Sisti. "Aspect Unified IP customers can add significant value to their contact centers by integrating the capabilities of LightLink and real-time reporting utilities with their existing Aspect systems." "The Aspect Technology Alliance Partner Program allows Aspect to work in tight cooperation with vendors in designing and building integrations to Aspect products to improve our customer offering, just as Inova LightLink has," described Mike Ely, vice president of technology at Aspect. "This mutually fruitful relationship with Inova has brought exciting results, which will bring to customers the opportunity to fully maximize on their unified contact center investments." As a member of the Aspect Technology Alliance Partner program, Inova Solutions ensures the capability to display real-time data for everyone to see, making even higher collaboration to provide next-generation customer contact. Adding Inova's real-time reporting capabilities to Aspect Unified IP enables rapid development and deployment of real-time and historical data with world class products, service and support. NorthShore University HealthSystem utilized LightLink with Inova OnTrack, energy saving LED wallboards, in order to display real-time and historical reporting data, enhancing utilization of their existing infrastructure. “Inova Solutions looks forward to maintaining this strategic partnership with Aspect and providing our mutual customers, such as NorthShore, best-in-class contact center solutions,” said Sisti.


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