World VoIP NewsHosted VoIP operator M5 Networks acquires CallfinityHosted VoIP operator M5 Networks acquires Callfinity

Hosted VoIP operator M5 Networks acquires Callfinity


Hosted VoIP operator M5 Networks acquires Callfinity
Company M5 Networks, the market prominent player in fields of unified communications and hosted, managed VoIP, has reported about successful acquisition of call center software provider Callfinity, on of the Inc. 5000 list member.
In accordance with the terms of the acquisition, Callfinity’s CTO Patrick Conroy will enter M5 Networks as vice president of technology, and will be responsible for the management of the company's largest customers. The acquisition means that M5 will continue to create, sell and support Callfinity's technology. Additionally, such an acquisition has ensured the option for M5 to provide mid-sized clientele access to sophisticated IP contact center solutions and technologies. As a result, M5 will now enjoy better outreach to businesses with high end call center demands.

"In acquiring Callfinity, we're acquiring a powerhouse combination of great contact center technology and contact center experts," said Dan Hoffman, CEO of M5, "Callfinity's intuitive contact center interface will augment our hosted, managed VoIP offering."

"We're proud to be joining a team as innovative and committed to a managed customer service approach as the M5 team," said Jeff Valentine, former Callfinity president and CEO and now senior vice president of Product Marketing at M5, in a statement. "Our customers can expect the same Callfinity support and staff, but with the added benefit of M5's product set."

The acquisition is actual demonstration of M5’s growing performance within the unified communications industry and market. As we have informed previously, M5 declared that Somerset Partners, a New York-located equity company with commercial and residential property investments across the US, has deployed its scalable solution with sophisticated feature arrays and mobile working functionalities provided as a hybrid hosted service. Somerset Partners selected M5's solution because its scalability, the versatile offering of on-demand solutions and the convenient delivery terms as a managed service.


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