World VoIP NewsHosted VoIP services provider Apptix acquries excellent survey's results
Hosted VoIP services provider Apptix acquries excellent survey's results
Company Apptix, being the prominent deliverer of hosted business VoIP communications and IT solutions, has acquired excellent rating from its VoIP customers in a recent independent customer evaluation survey. In the dedicated survey, completed by Enterprise Research Group in the Fall of 2011, VoIP customers provided consistently high ratings to all associated elements of Apptix's VoIP services, such as reliability, operational performance, quality, versatility, and value.
Customers expressed sound satisfaction with their set-up operational experience, with an amazing 97% approval rating, and with Apptix Customer Service and Support (CSS), at 95%. The survey participants gave their whole Apptix experience a 92% positive rating. "The survey results indicate that Apptix Voice customers are extremely happy with quite high levels of satisfaction and recommendation ratings," explained Andy Hessabi, President of Enterprise Research. "Clients are especially delighted with their experience with Apptix Customer Service." The survey write-in responses demonstrated customer full pleasure with Apptix. "I marked them this high rating because they have performed excellent customer service from the beginning!" noted one respondent. "Always polite, friendly and knowledgeable! I feel like they give me the 5-star attitude!" "Apptix has committed on reliability, ease of implementation, cost effectiveness and customer service to become a premier provider of business voice service," said Dave Ehrhardt, President & CEO of Apptix. "The survey outcome and our growth ciphers confirm that our Apptix Voice customers have a consistently excellent experience - validating our strategy." Hosted VoIP Service from Apptix is a guaranteed, cost-effective and technologically comprehensive compared with the traditional phone systems. It delivers professional, consistent phone service throughout geographically dispersed locations. Moreover, VoIP ensures massive cost savings compared to classical PBX services because of reasonable local service, unlimited long distance to North American destinations, and low up-front installation and firmware costs, as well as access to Apptix's unique customer service. The Apptix survey is one method Apptix's award-winning Customer Service and Support (CSS) team execute and build strategy upon customer feedback. Apptix was nominated to be a Silver winner for the Best in Biz Award 2011 Support Department of the Year, an award that was validated by the overwhelmingly positive response of the surveyed VoIP customers. The CSS team received between 90% and 100% positive ratings in the fields of expertise, knowledge, approach, timeliness, accuracy, and clarity in the study, The Apptix Customer Service and Support team provides outstanding assistance to customers across the Apptix portfolio, which in addition to Apptix Voice includes hosted communications, collaboration, compliance & security, and infrastructure solutions.
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