World VoIP NewsIndorsoft expands operational presence in Eastern Europe in matters of Asterisk VoIP call centresIndorsoft expands operational presence in Eastern Europe in matters of Asterisk VoIP call centres

Indorsoft expands operational presence in Eastern Europe in matters of Asterisk VoIP call centres


Indorsoft expands operational presence in Eastern Europe in matters of Asterisk VoIP call centres
Enterprise Indosoft Inc., vendor and designer of so called Q-Suite, a Call Center ACD Software for Asterisk, has announced the successful implementation of a innovative project: distributed contact center operation for East-European Communication Services (EECS). By augmenting next remote Asterisk telephony server to their existing contact center operation powered by Q-Suite, EECS has completely scaled and reached a globally distributed operational setup with operations in two separated locations, at Kiev and Zhitomir in Ukraine. The Call Center ACD and Dialer for both locations is centrally operated and managed by the single console of Q-Suite at Kiev.
"We have selected and deployed Q-Suite as our contact center technology utility for call center operations at Kiev." says Sergii Tkachov, Chief Development Officer of East-European Communication Services. "We have been always impressed with Q-Suite's advanced predictive dialer, ACD, and sophisticated Script Builder, all of which contributed to our growth during the past year. When the real opportunity to grow up our operations came with a requirement for an additional contact center setup at Zhitomir, we had a solution to take advantage of the ability of Q-Suite to scale to multiple Asterisk servers. For the growth of contact center operations at Zhitomir, it was a unique and affordable move to add an additional Asterisk telephony server to the existing Q-Suite ACD. This makes us to outreach a distributed workforce with central management of all ACD and dialer operations from Kiev." "We are happy about EECS's expansion of its contact center operations," said Gabe Bourque, Chief Operating Officer at Indosoft. "In modern competitive contact center operations, right technology is core element for growth and scaling. Q-Suite's unique ACD and its use of Asterisk telephony make it perfectly fit for enterprises like EECS, which require an advanced, yet cost-effective, IP contact center technology platform. This deployment and expansion demonstrates the ability of Q-Suite to scale to multiple Asterisk servers in order to achieve geographically distributed contact center operations. Q-Suite ACD with skills-based routing, Virtual and Personal Queues, Predictive, Preview and Progressive dialing, are all features designed to cater to the needs of enterprise level contact center service providers." About East-European Communications Services East-European Communications Services is a Ukrainian based, privately held communications company that specializes in managed inbound and outbound customer service for its clients in the insurance, travel, health, financial and industrial sector.


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