World VoIP NewsIndosoft releases new Q-suite 5.7 for Asterisk VoIP telephony
Indosoft releases new Q-suite 5.7 for Asterisk VoIP telephony
Company Indosoft Inc., being well-known produce of Q-Suite 5.7, one of the prominent and industry proven Contact Center application specifically designed for Asterisk telecommunications platform, has extended its dedicated auto-provisioning features of SIP telephones with the integration of Polycom and Linksys (Cisco) VoIP phones.
Big sized and geographically distributed contact center platforms implementing an array of hardware and cloud based IP phones will get all the advantages from the convenience of phone registry and handling by means of Q-Suite's automated management. Home based and mobile agents now acquire much more selection of available on market VoIP SIP phones. Q-Suite 5.7 is a capable omnidirectional software for installing and configuring of small up to large contact center projects and deployments where Asterisk is used as the primary infrastructure. This feature-redundant ACD delivers out-of-the-box, experience built routing, full-scaled queue utility, management of seasonal spikes and over-flow cases and savvy phone call routing. The engine appears with a sleek and extremely capable GUI platform for putting IVR, call-flows and specific VoIP dialing bundles. Q-Suite put together the full cycle of data management for installing real-time and all the previously collected reports while ensuring supervisor boards and operational wallboards for effective and dynamic call center operations. Contact center incorporated agents in framework of Q-Suite can deal either on-hook or off-hook policies of telephony end-points. Those working at home, remote agents and contact center managers and administrators could select operations in on-hook algorithm mode, when the telephone will ring for each particular inbound call. High traffic contact center daily activities are more inclined on off-hook methodology for daily agent possessed phones, once the phone keeps the connection with the phone network managed by the call center ACD, getting each call with a beep before the arrival. This minimize the standard caller wait-time in line by cutting the time used for managing calls to the agents. "Dynmaic automated provisioning with dedicated phone registry is a real necessity for big and voluminous call center platforms. We are continuously growing SIP auto-provisioning in framework of our call center software to extend our manufacturers list. Our policy will deliver to Q-Suite built contact centers a much broader options list of VoIP phones", explained James Terhune, CTO at Indosoft. "Whilst operating as an ACD agent in on-hook option, managers and dispersed home agents can now use all the benefits of multi-channel IP phones with comprehensive lists of features." Indosoft Inc. is the producer of Q-Suite, the well recorded multi-channeled call center ACD and dialing software platform for Asterisk. It has been delivering turnkey call center features to SMBs up to big call centers around the five continents in time period of last decade. The Q-Suite ACD associated with the major socket library is also readily available for regulatory requirements, licensing, for corporations using Asterisk platforms. Indosoft delivers Q-Suite based private label contact center technology applications, for hosted and managed services.
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