World VoIP NewsInnovative managed inquiry solution for VoIP phones from M5 Networks
Innovative managed inquiry solution for VoIP phones from M5 Networks
Company M5 Networks, being substantial industry players in field of business phone systems has launched so called M5 Help, a one-touch help button making its business clients to get immediate access to a support service directly from their Cisco VoIP Phone, this innovation is unmatched attitude to regular use of IP telephony technologies. Therefore, old traditional scheme when customer inquiries a phone number or requesting a call back are about to change for good
The dedicated help button connects users with customer support in a matter of second. Customers with a Cisco phone can just press the “?” key to communicate with an agent of the support team whether they have an emergency situation or just a regular question. Also M5 Help initiates a support platform for frequently asked questions. Once users have a common question, they can press the one-touch help button to select a support case. An agent of M5’s support staff will be informed about the question and the details will be logged in specific Web-site of the company case management system. The details of the call are then immediately available, so that the issue can be resolved in a rapid way. “More and more technology companies we admire, OnStar is a great example, are realizing that the best interface on the planet is a human being.” said Dan Hoffman, CEO of M5 Networks. “Our hosted VoIP phones have thousands of powerful features and we are committed to helping people get real impact out of them. By utilizing an expert one-button away assists to make that happen.” "M5 Help demonstrates a commitment to deliver a really managed solution at a time when most enterprises are inputting additional layers between their clientele and live support professionals. The new offering enables users to reach an M5 support expert by just the push of a button. M5 Help is a part of M5's continued efforts to provide industry-leading hosted, managed VoIP and innovative support for their clients, according to officials at M5 network. Instead of putting additional digital distance between the company and its clients, it will massively simplify and facilitate customer service, enabling one-button access to M5’s expert support team – not just an automated system, but a human voice. M5 Help is now available to all M5 customers on the Call Conductor platform at no additional cost.
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