World VoIP NewsJabra releases updated VoIP utilities for contact centers
Jabra releases updated VoIP utilities for contact centers
The overall trends of Unified Communications systems and platforms in contact centers, more innovations in technology are absolutely necessary in order to make agents capable to meet ever growing customer demands.
In accordance with this, company Jabra has rolled out its new Jabra LINK 850 audio processor, which is dynamically suitable with both traditional telephony systems as well as VoIP platforms, in order to simplify all the related processes. Deployed together with a Jabra headset, the LINK 850 is anticipated to drive the overall agent productivity, enhance the customer experience and minimize employee turnover. The application has been developed to deliver easy setup, implementation and management for better performance across the contact centers industry. Also, it can be attached to any telephone with a modular design and attached with an easy USB power connectivity to computer. The quality of sound is also massively improved due to Digital Signal Processing (DSP) technology, as well as dynamic noise reduction tools. Contact center agents can now also hear callers absolutely clearly, so, overall reiteration and repetition of information are minimized, boosting call turn time and whole customer satisfaction. Sound control and muting capability additionally enhance operational efficiency of agents who can process more phone calls, boasted company’s officials. “The Link 850 was developed particularly with effectiveness and overall performance, so Call Center administrators can be assured that their operators are acquiring the maximum value for their investment,” stated Pete Fox, president at Jabra North America. “When attached to the Jabra headsets, the audio processor dynamically releases the complete UC potential they possess to maximally deliver a maximum customer experience.” An equalizer integrated with the Jabra LINK 850 also ensures operational comfort, the deployment of PeakStop technology dynamically prevents loud sounds, thus protecting the ears, as well as the overall arrangement of a workplace minimizes workers attrition massively. “Jabra is the organization that works on the best experience of customers, and contact center agents are the spinal-core of our customer’s marketing and customer support efforts,” added Fox.
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