World VoIP NewsJobs cuts in Hampton, Pennsylvania.
Jobs cuts in Hampton, Pennsylvania.
Company NCO is prominent Pennsylvania-based call center industry player and currently plans to fire 368 workers at a Hampton call center by December 2011, according to a recent notice filed with the state.
Horsham-based NCO Financial Systems Inc. stated in the filing that the job cuts in staff at its Butler Farm Road headquarter are inevitable.
The statement was filed with the Virginia Employment Commission to comply with the federal Worker Adjustment and Retraining Notification Act, or the WARN Act. It requires businesses to inform the state 60 days in advance before they can close down a business or considerably diminish its amount of work force.
NCO Financial Systems is a subsidiary of the privately held NCO Group Inc. The main field of activity is being a collection agency that upkeep customer service, outsourcing, accounts receivable and other back-office services for its customers, including Verizon and Bank of America.
The enterprise last month indicated it lost $33.5 million in the third quarter on $370.5 million in revenue. Michael J. Barrist, NCO's chairman and CEO, told that loss is explained by a lower than expected amounts of calls it managed on behalf of several of company customers.
The lower volumes "continue to pressure our revenue and profitability in the short term," Barrist said, in a release. NCO also took $7.4 million in charges in its third quarter for restructuring. Another call center of the NCO is located in Virginia Beach. If company follows through with the layoff, it would become the third major call center to cut workers in Hampton in recent years. So, for instance, a call center maintained by TeleTech Holdings closed in mid-2008, resulting in 532 job losses. About 450 workers lost their jobs when West Corp. shuttered its Fox Hill Road call center in March 2010.
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