World VoIP NewsNew York City communities deploy Votacall VoIP and UC solutions
New York City communities deploy Votacall VoIP and UC solutions
Company Votacall, being the well reputed provider of cloud-based Unified Communications (UC) and prominent industry player in hosted business VoIP solutions, has distributed the information that Hamilton-Madison House, a non-profit organization with nearly 30 locations serving different communities in New York City, has chosen the Votacall VoIP Platform to streamline their current communications.
The non-profit organization takes the business VoIP platform as the element of its focus to improve and better serve all its customer base. Hamilton-Madison House had faced several restraints, which existing infrastructure and operational environment simply is not capable to address. The Votacall cloud-based communications platform ensures corporate level functionality, resilience and ultimate redundancy with a guarantee of complete investment protection, as boasted by company officials. "The Votacall Hosted VoIP platform provides a cost effective solution to all of our needs," said Louis Quitoni, chief financial officer, in a press release. "Deploying just a minimal capital investment, we have massively improved the Hamilton-Madison House client experience which was our major goal." Implementing Votacall hosted business VoIP portfolio, the non-profit company acquired smooth and seamless connectivity among dispersed locations and provisioned a sophisticated and centralized automated attendant system that could easily manage inquiries for their many programs in a multi-lingual format. Also the solution provides platform uniformity across locations for centralized management and a business continuity plan which would provide multiple levels of redundancy to overcome quite inevitable power outages. According to Quitoni, due to Votacall's business VoIP platform which includes robust mobility features it has allowed for increased efficiency within the organization by assisting employees with communicating across all divisions, regardless of physical location. "We were an organization consisting of many independent locations all utilizing different technology; now we can function as a single unit on a unified platform." Recent IDC research found that 30 percent and 55 percent of small and mid-sized businesses look forward to deploy at least one UC component within the next year. "The real challenge for vendors is to effectively connect the benefits of unified communications to improved business performance. Show how UC can make a real difference in productivity and efficiency and SMBs will flock to it," research manager Justin Jaffe commented in a statement in regards to the report.
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