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Automated Location Device For VoIP Emergency Calls
2006-11-30
In the Untied States, emergency calls are answered by the closest Public Safety Answering Point (PSAP) and as it is well known that ensuring the correct location information is provided at that point is a critical part of the service.
Because VoIP phones are identified by their IP address (which may be dynamic also) rather than by a fixed location, it is difficult to ensure the safety authorities get the correct location sent to them.
SPO the company has come up with a solution which it calls RedBOX. It provides an easy solution to this dilemma by combining fast and secure VoIP 911 call delivery to PSAP with a hardware interface that automatically manages inter-branch enterprise phone moves.
It is an all in one VoIP 911 solution. The device automatically detects phone moves using discovery protocols, so users can move their phone service throughout the enterprise without having to manually update the location. If there is an emergency call, the RedBOX takes over and places a high priority call to the US/Canadian PSAP providing the correct location information.
"Our goal was to simplify VoIP 911 for enterprises," said Lev Deich, Director of 911 Enable.
"When employees move their phones within and between branches, the RedBOX works in the background to automatically make the appropriate location updates. Then, if a 911 call is placed, the RedBOX routes the call to the closest PSAP and displays the precise location of the caller on the dispatcher's screen.
"We're proud to be able to bundle location discovery with our turn-key VoIP 911 service, and at a price accessible to all enterprises."
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