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Pingtel wins Amazon.Com VoIP Deployment
2006-10-10

Pingtel's SIPxchange ECS will become a core element in Amazon's worldwide infrastructure. An initial deployment to cover Amazon's Seattle headquarters was started last year, so the announcement moves Pingtel into Amazon's facilities around the globe. The initial Amazon deployment covered several thousand employees and three to four sites in the Seattle area and replaced a legacy PBX system. Under the new contract, Amazon's IT group intends to replace their remaining PBXes with PingTel.
Amazon selected Pingtel's solution for its highly-scalable SIP architecture, high availability, and robust feature set. The standards-based ECS architecture facilitated integrating the solution into Amazon's existing system management tools. SIPxchange ECS includes call center/ACD functionality, a built-in presence server, and the ability to function as a network VoIP router.
Amazon.com is only the first of a number of announcements in the pipeline, according to a Pingtel executive. The company has a number of OEM agreements akin to Patton SMB SIP appliance, more interoperability agreements with ITSPs, and more customer announcements lined up over the next 90 days.
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