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VoIP cost savings main draw for UK business
2007-03-09
Most organisations, however, based their decision to switch to VoIP on cost savings and business benefits.
Improving customer service and encouraging flexible working, cross-company communication and teleworking were the next most popular reasons to use IP telephony.
When it comes to technical concerns, security took a back seat to both quality of service (the primary concern) and interoperability between products from different manufacturers (which came in second).
Smaller organisations with turnover of less than £1m had an easier time than large organisations in getting users to change habit to use the new technology, and said teleworking was a higher priority in driving their VoIP implementation.
Overall 60 percent of businesses achieved half to all of the benefits they hoped for from their IP telephony system.
David Harvey, MD of Business Intelligence — the organisation which conducted the research — said those companies that don't consider VoIP "just a replacement phone system" had the best results.
Previous research has revealed cost savings are the main reason businesses find VoIP an attractive option.
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VoIP Providers List Information |
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About VoIP Providers List
VoIP Providers List services save time for companies searching both for information and interconnection partners, interested in voice minutes exchange, i.e. VoIP minutes termination and origination, as well as hardware and software trade. We provide information on interconnection services, VoIP hardware solutions and VoIP software , as well as overall situation in the VoIP industry.
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VoIP Providers Statistics |
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Providers in database: 3315
Users Online: 187
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