World VoIP NewsSangoma releases innovative ADM product for VoIP campaigns
Sangoma releases innovative ADM product for VoIP campaigns
VoIP industry giant and prominent vendor of telecoms technologies Sangoma Corporation, actively working on enabling efficient all kinds of VoIP Systems also for data processing, has distributed the press release on general availability of its dedicated Lyra Answering Machine Detection (AMD) specifically developed for Asterisk VoIP software.
Asterisk embedded Lyra makes system distributors to cost-efficiently integrate comprehensive dialer analysis capabilities that can be extremely attractive on the market, compared with those expensive proprietary systems usually embedded with Asterisk-based infrastructure."Lyra AMD for Asterisk dynamically helps to call center product designers to meet the vital and hot challenges of any outbound calling campaign- holding agents on a line with the potential to extract as close as 100 percent of the time as desired," explained Matt Florell, VP of VICIdial Group, a famous provider of open source call center portfolios. "One of our biggest clients, a financial services contact center establishment is forwarding nearly two million outgoing calls each week, and Lyra AMD delivered the power for this company to clean up its calling database of hollow phone numbers, and ensures that agents are not wasting time with the answering machines. The operational performance has improved massively, helping the company almost double its addressed and accepted phone call volumes." One dedicated case study entitled as a "CC doubles capacity and expands services", brings up an elaborated scrutiny of this innovation, and can be downloaded from Sangoma web portal. Initially promoted at AstriCon three months ago, Sangoma has observed incrementally growing interest expressed by call center solution designers, who are keen to deploy this software package that evaluates progress based on very innovative neurone-like pattern. The software is suitable for use with major Asterisk versions, and is compatible with a dialer engine to say if call center agents are only allowed to forward the live person attended calls – preventing contact with answering machines. The Sangoma tool is reported to deliver AMD accuracy as much as 95 percent within 300ms time frame, and 98 percent in period of two seconds. AMD procedures can be aggrageted in TDM and SIP calls to cover implementation versatility in the cross-technology situations that are quite a wide spread paradigm in many call centers. Also Sangoma has attractively priced Lyra AMD. "When some developers demonstrate the migration from the open source market, company keeps the focus on continuous creating cost-effective hardware and software utilities for open source operators seeking ways to evolve new features and utmost operational performance into their already active solutions," stated Frederic Dickey, manager of professional services at Sangoma. "Company dynamically recognizes the expansion opportunities in open source market, and its success in this field shows the incremental growth in standard products packages and OEM realm on the global scale." Sangoma ensures a most modern portfolio that makes the synergised use of differentiated TDM and IP networks, clouds, codecs and engines. Its line-up includes numerous proven voice and data boards, gateways, and standalone gateway arrangements, built for easy pairing with open source, as well as individual IP PBXs, Contact Centers, UC and Networks.
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