World VoIP NewsTelesphere and Digital Planet launch joint venture of hosted business VoIP services
Telesphere and Digital Planet launch joint venture of hosted business VoIP services
Enterprise Telesphere has announced that Digital Planet will promote and sell its dedicated private, hosted VoIP , networking and IP video services to corporate businesses across the continental U.S. Since Digital Planet is the recent member of Telesphere's specific master agent network, which covers the 48 U.S. states and has boosted 52 percent customer base growth within the past three years.
In frames of an agreement, Digital Planet customers, authorized resellers and agents now acquire full access to Telesphere's asset of business-grade, cloud-based services with videoconferencing and unified communications, as well as all portfolio of VoIP and WAN management and relayed call center applications. Telesphere's expert team of experienced network engineers and associated channel managers will support Digital Planet agents and partners to enable rapid provisioning and continuous high-quality user experience. "Digital Planet's move to initiate the acquisition of hosted communications solutions means that it's a progressive master agency," noted Jeff Savage from Telesphere. "We're happy to cooperate with a company that's so aggressively fostering the cloud options and understands that business-grade hosting is the core factor to attracting and retaining business customers. We expect to working with them and their family of sub-agents to help deliver our products and services to their customers everywhere." "Cloud communications is where the industry is aimed, and Telesphere is leading the way with innovation," described Shawn Schmidt, Digital Planet president and founder. "Telesphere is an excellent augmentation of our products line and enables our agents and partners that currently lack an equipment offering to now offer a full array of communication solution to their clients. As communications technologies converge, if your offering is not complete, you are not going to survive." Over the past ten years , many master agents and their sub-agents have tried to move their customers to communications services hosted by a third party, only to figure out that their partners were unable to ensure the level of engineering support, sales support and quality of service that those customers are demanding traditionally. Telesphere enables its master agents and sub-agents to meet those expectations by providing: A nationwide network, with points of presence from New York to Los Angeles, capable of supporting customers in every state and city where facilities exist - not just major cities. A private, fully managed MPLS network designed to ensure reliable, high-quality services. A fast, affordable and simple way to deliver one of the mid- to large-business market's most requested services: videoconferencing/telepresence. A portfolio that enables a variety of service bundles to minimize churn and create up-sale opportunities. 24/7 live support from two geographically remote U.S. locations to ensure an immediate attendance to end users. Comprehensive, hands-on engineering and sales support, including a Web portal where master agents and their sub-agents can get circuit quotes quickly - often instantly - to build proposals, validate geographic capabilities and check customer tickets and project milestones. The ample revenue and finances - including more than $50 million in funding over the past five years - necessary to fund network upgrades and pay master agents in a timely, straightforward manner. More than a decade of experience in serving the enterprise market, with a churn rate of less than 1 percent and an average customer life of more than eight years.
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