World VoIP NewsTeltech Africa becomes regional certified reseller of VoIP Asterisk products
Teltech Africa becomes regional certified reseller of VoIP Asterisk products
Enterprise Teltech Africa, widely recognised for its superb performed services and technical support in contact centers industry, will forward Q-Suite based contact center utilities in several African countries, mostly southward from Botswana, such as Zambia, Zimbabwe, Namibia and South Africa.
Being one of the most prominent providers of Asterisk built call center utility, Indosoft has an impressive records of integrating its ACD and Dialer software arrays at call centers on the global scale, either directly or thru the distribution networks. With the promotion of Teltech Africa as an authorized distributor of Q-Suite, Indosoft obtains a superb partner for designing and supporting its technology cutting edge ACD and Dialer software appliances for Asterisk. Having the core functionality like agents skills integrating routing with specific queuing algorithms for inbound telephony as well as predictive outbound campaigns, Q-Suite appears with an asset of engines and features to efficiently handle contact center daily operations. The integrated GUI based Dialplan manager for call traffic routing and the call attendees versus customer interaction Script Builder, massively simplify the mission of setting up exclusive and sophisticated campaigns along with the inbound services. From elaborated contact center reporting tools to managing board for real-time handling and monitoring, Q-Suite is a powerful platform for premise based and cloud implementations." The basic stipulations when setting up a contact center are expenses, technology and operations. We looked forward to deliver the cost and technology advantages of Asterisk to the contact center environments in Botswana and other African countries." Explains Quinton Lee Wijburg, Managing Partner at Teltech Africa. "The impressive call center capabilities obtainable from Q-Suite dynamically complements Asterisk PBX. We are delighted to have its real-time management, reports and supervisor boards for common call center management. Within the Q-Suite, we have met an efficient contact center tool for extracting all advantages of ACD and Dialer functions" "We are happy to deploy Teltech Africa as our authorised resellers for Botswana" noted Gabe Bourque, CEO at Indosoft. "Their complete Asterisk and VoIP platforms together with the experience of the call center challenges will massively help our penetration in the emerging African fields. The ever growing demand for Asterisk built utilities globally has launched a fruitful environment for Q-Suite with its out-of-the-box consolidated tools for better productivity and providing more added value. The comprehensive CTI data base with .NET and XML API, attached with the Web API for Agent and Admin functionality deliver all necessary operational versatility needed for the differentiated markets." Teltech Africa is a Botswana’s enterprise that delivers Call Centre solutions and software to the expanding African market.
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