World VoIP NewsUnimax Systems releases new version of 2nd Nature VoIP management tool
Unimax Systems releases new version of 2nd Nature VoIP management tool
One of most prominent providers of self-service and automated telecom administration along with MAC built management software, company Unimax Systems Corporation has rolled out a new version of 2nd Nature, its Unified Voice administration application.
2nd Nature incorporates PBX, voicemail, enterprise data bases and associated streamlines in order to deploy the centric approach telecom management procedures. The new version adds 2nd Nature's capabilities to manage and handle single and multi-vendor telecom environments by growing up particular functionality to maximize its reporting interface, web services utilities, and self-service telecom management . Other improvements include the ability to adjust keys and swap the phone type on Cisco Unified Communication Manager phones, therefore providing new status fields on Avaya Communication Manager Stations, handling the processes of extensions on Avaya Modular Messaging, and much more functionalities . "We have launched a massive amount of operational improvements to 2nd Nature 7.3," explained Teresa Dixon, Unimax Director of Product Management. "Some of the most substantial are delivering capabilities to impose critical telecom data processed by massively better visibility and efficiency. 2nd Nature consists with an sophisticated, web-based telecom dashboard that emerges interactive charts, graphs, and messages from PBX, voicemail, and directories. Our new dashboard improvements ensure unsurpassed flexibility in tracking down telecom data and then using that data to cut cost and improve service quality. We have also drastically improved our web services. Built usually for Telecom and IT departments, voice system integrators, managed service providers, and all third party managers and operators, our web services and related software development kit (SDK) combine a comprehensive set of tools to design, test, and deploy smart customers telecom administration utilities. These engines are now more powerful and easier to deploy than it was before ." "The most impressive enhancements of 2nd Nature 7.3 are those that expand our leading positions in the field of Self-Service Telecom Management," explained Phil Moen, Unimax President and CEO. "Self-service tools make massive costs cuts and enhanced service levels by giving operators the capability to simply manage their own telecom sources anytime by means of a browser. This is acquired across a web-based self-management portal with an adjustable workflow and approval procedures. Examples of what can be processed directly by the administrator include change of passwords and pins, names, call processing settings, notification algorithms, mobility options, and others. Off-loading costly and repetitive telecom administration tasks to the end-user with self-service technology represents a tremendous cost reduction opportunity for IT and telecom departments." 2nd Nature 7.3 also delivers compatibility for new system versions released from major vendors such as Avaya and Cisco.
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