World VoIP NewsVoice biometrics products acquire the popularity in health insurance industry
Voice biometrics products acquire the popularity in health insurance industry
The methods of recognition by means of voice biometric represent an innovative approach, when individual voice characteristics are being estimated from uniqueness perspective in each particular case.
Similar to a fingerprint where the unique lines on a finger deliver a method of person’s identification, the differentiated physical elements of an individual’s throat and mouth introduce very specific sound which can be thoroughly analyzed, measured and kept in data storage device. Voice biometric e-signature application from VoiceVault’s was recently taken by one of the top five American health insurance enterprises to speed up the telephony processing of cases and applications related with the health insurance. VoiceVault is a private enterprise working in the industry of voice biometric that focuses on the creation, development and factual launch of voice biometric products in the financial and healthcare business sectors. Biometric voice-measurement solutions empower business processes to deploy real disparate authentication of a voice. “As you are seeking to minimize risks of fraud, implementing the voice biometrics can be deployed to remove the need to lead a caller across an elaborated array of questions. We concentrate our efforts on verifying inquirer rapidly and precisely,” stated Julia Webb, VP of marketing at VoiceVault. Having this ambitious announcement, VoiceVault’s top position is well balanced, as the company is now ensuring voice signature applications to three of the top five American health insurance entities, with the joint coverage of more than 174 million clients. VoiceVault’s voice signature utilities are designed to simplify the process for both client and the insurer. This engine provides a specific capability described as a “speak on the dotted line” to telephony and smartphone-based operations. Analyzing an individual’s voice to use the e-signature, it empowers the processing of legally authorized signature in framework of E-SIGN Section 106. The dedicated voice signature appliance deliver major advantages due to the customer’s voice enrollment and a person can accept and sign by pronouncing a short utterance, thus making an electronic signature on the procedure. “This new product just requires literally five seconds of speech for verification whilst meeting quite stringent security regulations and keeping the overall sense of the user positive experience,” said Webb. The outcomes are considerable as companies who have deployed voice signatures as an element of the health insurance sales process have expanded telemarketing sales closure rates by quarter. Companies are also actively sticking to the ‘’green’’ procedures and cut administrative expenditures related with the paper flow of hand-written signatures by more than 80 percent. "Dynamic application management is essential as health insurers target for the massive clientele migration from small group to special individual plans as major element of healthcare reform,” boasted Webb. VoiceVault's products utilize an individual’s vocal parameters for biometric identification over the telephone, Internet, or cellular and smart devices. They are based on the fundamental fact that speaking is quite natural and smooth and two voices are never the same. They make the delivery of information and application access verification, transaction authorization, e-signature provisioning. “We’ve paved massive headways in signing up subscribers over the last year,” Webb continued. “With the delivery of our new product, arrives the capability to verify individuals very smoothly with a fraction of speech over several simultaneous channels.”
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