World VoIP NewsVoIP call recording and call center solutions companies launch the partnership
VoIP call recording and call center solutions companies launch the partnership
Company KnoahSoft, quite well known operator in matters of VoIP technology call recording and analytical solutions specifically designed for contact centers, launches the partnership with Esna Technologies, a prominent industry player in Unified Communications (UC), as the mutual move to establish a strategic partnership to deliver complete suite of comprehensive collaborated UC versus contact center utilities in continental United States and Canada.
As corporate designation UC operational tools, by means of collaborative technologies is supposed to boost business productivity, by implementing dynamic call recording procedures, augmented with the associated VoIP telephony quality monitoring, coaching of agents, compliance to different governmental regulations, liability aimed recording, security and other essential issues. By means of combining the Esnatech’s UC services across its specific Office-LinX platform with the modern tools in KnoahSoft’s Harmony solution, the joint offer becomes targeted for small- to medium-sized entities and organizations in format of an end-to-end application for ultimate purpose of workers’ productivity increasing and reducing common associated risks. “We are delighted to join our efforts with KnoahSoft to supply comprehensive, open hierarchy solutions for call recording to our major clientele,” noted Davide Petramala, Esnatech. “With all these functionalities from Office-LinX, and Harmony’s unsurpassed call recording experience, we ultimately assist organizations massively improve productivity, alleviate regulatory associated risks, and grow up call center agents’ overall operational performance.” The partnership will empower both companies to offer expanded UC and contact center package to regional US and Canadian organizations. “Clients always need true enterprise-level interaction recording, thus ensuring the productivity enhancement and sought peace of mind, specifically in the environment of emerging technologies in regular use in the modern contact center and for Unified Communications deployment in a cloud,” added Ralph Barletta, KnoahSoft’s president . “The unprecedented partnership is created for taking all these evolving and growing users requirements in mind and we are amazed and a bit nervous to be bricking the road way for our consumers as their businesses change either.” KnoahSoft offers workforce management and optimization tools that enable contact centers with the corporate level voice and conversations recording. Company operates in matters of quality, call center routine performance and employees handling in most effective way, as well as analytics tolls for very affordable pricing. The dedicated Harmony solution is a secure cloud-based platform that is being smoothly integrated from end to end for maximum flexibility, scalability and intuitive use. With the unique multi-channel interactions capabilities deprived from Harmony suite, users can maximize productivity, augment customer satisfaction, mitigate workflow constraints and back up the regulatory compliance. Esnatech is boasted to be a worldwide leader in Web based UC solutions. The industry famous award-winning platform Office-Lin provides technology cutting edge combined utility associated mobility, VoIP telepresence, and messaging capabilities that massively improve workforce performance. Tagged as the Office-LinX, solution is compatible with major voice, PBX and mobile systems and organically interconnects with cloud-based giants such as Google and MS Office. Solution has been deployed to thousands of users and is available in 30 countries.
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