World VoIP NewsVoIP provider Voxware release logistics operators voice toolVoIP provider Voxware release logistics operators voice tool

VoIP provider Voxware release logistics operators voice tool


VoIP provider Voxware release logistics operators voice tool
Enterprise Voxware, a prominent voice solution provider, has released version 5.0 of Voxware Voice Management Suite (VMS).This general release introduces VoxPilot, which handles to logistics operators and managers unsurpassed visibility into operations as it progresses, and operational access to corrective engines when action should be taken.
VoxPilot makes businesses to enhance customer service commitments by filling the gap between stationary dashboard information and active correction of operational bottlenecks. VoxPilot is the first role-based, action-empowered, and scalable workforce management engine for voice-led operations. Every user builds a specific view of real time operations data unique for his or her role, yielding essential information. VoxPilot has an dedicated "one-click" command from display to action, making instant intervention in ongoing work. VoxPilot is also the first workforce management tool to scale across different facilities, giving management visibility to every operation simultaneously from a single desk. "Version 5.0 is a good step ahead, providing the ability to make immediate real time alterations to distribution activities across dispersed facilities. This capability will allow an organization to react to changing customer priorities throughout the day," said Keith Phillips, Voxware CEO. "Enterprises with high customer service commitments know that distribution operations are integral to their value proposition, and they are increasingly demanding real time tools. With VoxPilot, management not only has instant visibility into ongoing work, but also the power to immediately shift priorities and correct problems. VoxPilot closes a gap between information and action, giving enterprises a mighty tool to meet and even exceed their customers' expectations." Voxware VMS 5.0 and VoxPilot are being demonstrated at Voxware's Modex 2012 booth number 1414.Voxware VMS 5.0 also delivers additional new capabilities. Among them are the ability to use a tablet PC, Android, or iPad device to operate management functions such as VoxPilot. Release 5.0 also strengthens the WMS adapter framework, enabling quick message-based interfacing to virtually any kind of host system. Inaddition new configuration options for voice workflow management have been delivered. "Version 5.0 is further evidence of Voxware's commitment to provide practical business solutions that increase in value over time for our customers," said Phillips. "This release brings major innovation to the market and also sets the stage for further evolution of our software." Voxware Voice Management Suite 5.0 is immediately available. Current clients can request an upgrade from their Voxware service representative.


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