World VoIP NewsVoIP solutions from AltiGen Comms are selected by UK home-owners association
VoIP solutions from AltiGen Comms are selected by UK home-owners association
Enterprise AltiGen Communications, Inc. Being the substantial provider of software-based Unified Communications appliactions and Nexus Open Systems, has announced that company Coastline Housing has launched AltiGen's MaxACD for Microsoft Lync Server to deploy automated operations of Coastline's multitask contact centre
Coastline Housing is an independent housing association without profits commitments and possessing more than 3,600 homes in Cornwall, United Kingdom. Association Coastline was created in 1998 to work in collaboration with local people and organisations to deliver a selection of good quality affordable housing options for their clients. By ensuring efficient and robust services to those customers, they are building secure and comprehensive local neighbourhoods. Nexus Open Systems, a Microsoft Gold Partner and AltiGen Business Partner, recently completed the deployment of both Microsoft Lync Server 2010 and AltiGen's MaxACD contact centre solution for Lync. Nexus, established in 1998, is based in Exeter, in the middle of the South West of England. Nexus provides computer network and digital solutions to companies and different entities of all sizes that look for true technical expertise to meet their targets. The main goal of Nexus is to make their clients' business more successful through effective productivity, lower costs, greater competitiveness, and comprehensive holistic responsiveness and flexibility. According to Mike Nicholas, Operations Director at Nexus Open Systems, "As a long time Microsoft business partner with well leveraged networking expertise, Microsoft Lync was an apparent selection to add to our portfolio in order to meet our customers' emerging communications standards. Because AltiGen's MaxACD perfectly fits into Microsoft Lync it provides real value for our customers. A case in point is Coastline Housing, which required a flexible communications solution for both its staff and call centre agents. Microsoft Lync and AltiGen MaxACD was the best solution for Coastline." AltiGen's MaxACD Contact Centre for Lync provides a simple to deploy, simple to use, and simple to manage feature rich call centre for Lync. Powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting, are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud. "Nexus Open Systems is an ideal company to partner with," said Paul Fullman, AltiGen's VP of Sales for the EMEA region. "Their experience in delivering integrated voice and data networks makes Nexus Open Systems a natural option for our customers desiring to deploy Microsoft Lync and AltiGen MaxACD contact centre solutions." About AltiGen Communications AltiGen Communications, Inc. is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers globally, AltiGen innovations are designed for high reliability, convenient use, seamless integration to Microsoft infrastructure technologies, and are created on a scalable, open standards basis. AltiGen's worldwide headquarters are in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners.
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