World VoIP NewsVoIP solutions provider Avaya sets up certifications for PartnersVoIP solutions provider Avaya sets up certifications for Partners

VoIP solutions provider Avaya sets up certifications for Partners

VoIP solutions provider Avaya sets up certifications for Partners
‘’2011 Americas Partner Conference’’ was held in October 19-21, 2010 at the MGM Grand Hotel in Las Vegas, Nevada, USA. This conference just followed recent ‘ ’ 2011 Avaya Global Sales Conference’ ’ . During those Conferences Avaya has revealed some practical commitments, aimed to move its channel partners into a solution-selling strategy. Avaya has created new technology skill-set designations and certifications referred to its enhanced VoIP, data and video solutions lines of products.
The brand new and sophisticated training and technology designations consist of:

-Video or Data authorizations, for partners working on video or data solutions;

-Video or Data Expert, designating a partner has demonstrated the highest level of expertise in sales and technical support of video or data solutions;

-Avaya Certified Solutions Architect for Unified Communications & Contact Center applications, which performs the highest level of training and competency in a UC or CC solution;

-Avaya Connect Video Solutions Certification, an optional certification that can be attached to Unified Communications credentials.

Jeremy Butt, vice president of Global Channels at Avaya, said, that certifications and designations are the integral elements of Avaya's general commitments to move its channel program into more of a competency-based model. "Today we have a classically tiered program, and when it comes right down to it, there are only two types of programs – those that are competency-based and those that are volume-based. We are at a halfway- house stage at the moment," he said. "We are going to continue pushing toward the competency side over the next few years."

Additionally, there is announced the Avaya Connect Channel Partner HelpDesk, created for running assistance and answer questions about partner programs as well as provide tools and services. Agents will be enabled to process questions from channel partners in 10 languages about any of Avaya's products, as well as standing alone questions referred to Company’ s channel and boarding programs, training, certifications and sales authorization. The HelpDesk also can provide help to channel partners Worldwide with information on Avaya's partner applications and tools, marketing programs and channel services programs. The training and certifications are declared to be fully available over the next six months, as per Company’ s officials, whilst the HelpDesk is available now.

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