World VoIP NewsVoIP telephony provider ShoreTel boost partnership with Windstream VoIP telephony provider ShoreTel boost partnership with Windstream

VoIP telephony provider ShoreTel boost partnership with Windstream


VoIP telephony provider ShoreTel boost partnership with Windstream
Company ShoreTel, a manufacturer of VoIP phone systems with completely integrated unified communications (UC) concept’s and contact center capabilities, has announced about anticipated partnership agreement with Windstream , a telecommunications services technology solutions provider.
This new agreement will enable Windstream to sell ShoreTel's portfolio and solution set, including ShoreTel Unified Communications , ShoreTel Contact Center and ShoreTel Mobility to North American market. Windstream also executed a field trial of all the solutions for six-months in Atlanta, Ga.; Greenville, S.C.; Orlando, Fla.; Kansas City, Mo.; St. Louis, Mo.; and Tulsa, Okla., and currently is expanding the offering of ShoreTel solutions to business customers throughout Windstream's 29-state footprint. Don Perkins, Windstream vice president of business marketing department stated this expanded agreement with ShoreTel makes company to implement the sales and technical experience gained in their dedicated experimentation markets to offer an expanded Unified Communications solution to customers all across full their footprint. “Service and delivery always remain top of commitment to Windstream, so we are excited to provide a solution known for delivering an outstanding experience with each and every communication,” Perkins added. ShoreTel UC system, ShoreTel's Contact Center solution is supported by extremely resilient VoIP capabilities to offer real relief in connecting internal and external customers to the right attendee at the right time. These results in lower costs that can help transform a contact center into a revenue center, according to the company officials. Therefore, last additions to the ShoreTel product line, ShoreTel's Mobility solution extends the full power of an enterprise communication system to a mobile device, allowing users smoothly communicate from any location by enabling access to any cellular or Wi-Fi network, simply and cost effectively. Mark Arman, vice president of business development for ShoreTel noted that their company is committed to helping customers succeed by offering comprehensive communications solutions that eliminate complexity and help reduce costs; partnering with Windstream reinforces this business promise. Windstream shares this goal, and together we are looking forward to delivering on that vision with product and service excellence, as we continue to rapidly grow with net new markets and customers,” Arman added.


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