Agent Dashboard License
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See the troubleshooting steps when you encounter the succeeding concerns with the CSA/SA of WFBS. Do the following options, to resolve most of the challenges listed.
Of course, the succeeding values registry keys perhaps should be the same with the values from Step 1d. It is use the Client Mover Tool to restore the communication between the WFBS server and Security Agent, when the values are not the same. Now look. Stick with the IpXfer. Of course migrating clients of WorryFree buziness Security to another server.
Usually, check in case a firewall is turned on or is blocking the Client_LocalServer_Port, in case telnet is unsuccessful. Ask your network administrator for assistance. Check in case a firewall is turned on or is blocking the Master_DomainPort, when telnet is unsuccessful. Ask your network administrator for assistance.
This means the client can communicate with the server, when the successive screen shows -2. With intention to enforce the login use script installation method, client computers must be listed in the Windows Active server Directory that is performing the installation.
Nonetheless, 're establish' the communication betwixt the server and the agent after using the Client Mover Tool, when the agent still does not appear on the WFBS console. Use the succeeding workaround when the client is offline after migrating to a modern WFBS server or in case the client is updated but don't appear in the web console right after a fresh install.
Even though, this procedure is mostly applicable in case you can't use IpXfer to move the client to the newest server. The Domain and DomainID value are referencing to the Group in the WFBS console. By default, the values are.
Even if, this procedure is mostly applicable when you can't use IpXfer to move the client to the newest server. The Domain and DomainID value are referencing to the Group in the WFBS console. By default, the values are.
Nevertheless, for additional languages, you must replace the Domain value as pointed out by what really is displayed in the console for the default groups. Just keep reading! The DomainID will stay the same. So, contact Trend Micro Technical Support and provide the Case Diagnostic Tool log generated on the WFBS server and the Security agent, when the difficulty still occurs.
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